• Find a cruise
  • Agent Portal
  • Manage Booking
  • +44 161 234 2848
  • River
    • Destinations
      • Central Europe
      • France
      • Portugal
      • South East Asia
    • The River Experience
      • Ship Experience
      • Dining & Beverages
      • Fitness & Wellness
      • Journey Extensions
      • Excursions & Experiences
    • Our Ships
      • Europe Ship Layouts
      • South East Asia Ship Layout
      • Ultra-Luxury Suites
  • Ocean
    • Destinations
      • Polar Regions
      • Australia & South Pacific
      • Europe & the Mediterranean
      • Americas
      • Asia
    • The Ocean Experience
      • Ship Experience
      • Dining & Beverages
      • Fitness & Wellness
      • Excursions & Discoveries
      • Cruise Calendar
    • Our Discovery Yachts
      • Scenic Eclipse
      • Scenic Eclipse II
      • Ship Layouts
      • Ultra-Luxury Suites
    • Inspire Me
      • Special Interest Voyages
      • Tastes of Discovery Series
  • Land
    • Destinations
      • Africa
      • Europe & The UK
      • North & South America
      • Egypt & Jordan
    • Land Experience
      • Accommodation
      • Excursions & Experiences
      • Your Team
  • Offers
    • Exclusive Savings
      • Europe River Cruises
      • South East Asia River Cruises
      • Ultra-Luxury Ocean Cruises
      • Last Minute Cruise Deals
    • Combined Journeys
    • Solo Traveller Offers
    • Group Travel
      • Private Charters
  • About Us
    • Contact Us
    • Loyalty Club
    • FAQ
    • Blogs
  • Brochures
  • Find a cruise
  • Agent Portal
  • Manage Booking
  • River
    Destinations
    Central Europe
    France
    Portugal
    South East Asia
    The River Experience
    Ship Experience
    Dining & Beverages
    Fitness & Wellness
    Journey Extensions
    Excursions & Experiences
    Our Ships
    Europe Ship Layouts
    South East Asia Ship Layout
    Ultra-Luxury Suites
  • Ocean
    Destinations
    Polar Regions
    Australia & South Pacific
    Europe & the Mediterranean
    Americas
    Asia
    The Ocean Experience
    Ship Experience
    Dining & Beverages
    Fitness & Wellness
    Excursions & Discoveries
    Cruise Calendar
    Our Discovery Yachts
    Scenic Eclipse
    Scenic Eclipse II
    Ship Layouts
    Ultra-Luxury Suites
    Inspire Me
    Special Interest Voyages
    Tastes of Discovery Series
  • Land
    Destinations
    Africa
    Europe & The UK
    North & South America
    Egypt & Jordan
    Land Experience
    Accommodation
    Excursions & Experiences
    Your Team
  • Offers
    Exclusive Savings
    Europe River Cruises
    South East Asia River Cruises
    Ultra-Luxury Ocean Cruises
    Last Minute Cruise Deals
    Combined Journeys
    Solo Traveller Offers
    Group Travel
    Private Charters
  • About Us
    Contact Us
    Loyalty Club
    FAQ
    Blogs
  • Brochures

Welcome to Scenic

We noticed you are visiting from United States.
Select your preference below:

Scenic Club FAQs

  1. Home
  2. About Us
  3. Scenic Loyalty Club
  4. FAQs
  1. Previous page

Explore this page...

  • General
  • Membership
  • Vouchers
  • Guest Luggage
  • Bookings & Cancellations
  • Other

  • General
  • Membership
  • Vouchers
  • Guest Luggage
  • Bookings & Cancellations
  • Other

General Questions & Membership Tiers

Find out how you can join the Scenic Club and move to the higher membership tiers.

All guests who travel with Scenic will become a member of the Scenic Club after their first cruise or land journey, there is no need to submit an application.

Reception, Scenic Eclipse I

Each guest has their own individual membership number and accumulates Scenic Status Points based on days they have taken on an individual basis.

Reception, Scenic Eclipse I

Guests will earn 100 Scenic Status Points for each paid cruise/tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits. 

  • Scenic Gold membership is automatic after you have completed one tour of seven paid tour days or more. 
  • Scenic Platinum membership is automatic after you have earned 5,000 Scenic Status Points. 
  • Scenic Diamond membership is automatic after you have earned 10,000 Scenic Status Points. 
  • Scenic Emerald membership is automatic after you have earned 25,000 Scenic Status Points. 

 

 

Reception, Scenic Eclipse I
Reception, Scenic Eclipse I
Reception, Scenic Eclipse I
Reception, Scenic Eclipse I

Membership

Useful information about your membership details, communication preferences and bookings.

No. Scenic Gold, Scenic Platinum, Scenic Diamond or Scenic Emerald membership is valid for life and you can only increase your tier status level.

Guests at Koko’s, Scenic Eclipse 

Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Welcome Home vouchers and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate them. Simply contact our Reservations Team on +44 161 234 2848 and they will be able to update your record.

Guests at Koko’s, Scenic Eclipse 

No, your details are held electronically on your profile. You will be asked some security questions to verify your identity. 

Guests at Koko’s, Scenic Eclipse 

Simply contact our Reservations Team on +44 161 234 2848.

Guests at Koko’s, Scenic Eclipse 

Please have these details available and call our Reservations Team on +44 161 234 2848 or contact your Scenic Travel Agent.

Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 

Vouchers & Referral Credits

Learn more about the bonus vouchers and credits that come with Scenic Club membership.

If you are subscribed to our emails, a Welcome Home voucher will be sent to you via email on arrival home from your Scenic cruise. These are up to a value of €100 per person for Gold, Platinum and Diamond Scenic Club members, and up to a value of €150 per person for Emerald Scenic Club members.

Scenic Eclipse off Roatan Island, Honduras

You can pass this voucher to a friend who has not cruised with Scenic before, and they will save €100 off their first booking. When they book, you will receive a credit of €100 off your next cruise, vouchers are valid for 24 months.

Scenic Eclipse off Roatan Island, Honduras

No, only one voucher can be applied to each booking.

Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras

Guest Luggage & Travel Documentation 

On board credit has now been discontinued. Concurrently, we are directing our efforts towards enhancing the Scenic Club to elevate your overall experience.

As part of our commitment to reducing our environmental impact we will no longer be printing travel documentation for guests and encourage you to adopt the same approach. However, we understand that for good reasons some guests may still prefer to print some documentation themselves. 

Butler Service on board

Travel wallets and hard luggage tags will no longer be provided to guests prior to departure.

Butler Service on board
Butler Service on board
Butler Service on board

Bookings & Cancelled Cruises

Making a booking with your travel agent, travelling as a group and cancellation policies.

No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to help you make your Scenic reservations. Should you have any remaining enquiries then by all means contact our Reservations Team on +44 161 234 2848.

Scenic Guests getting travel advice 

Yes, we recommend that you make your booking with your preferred travel agent. 

Scenic Guests getting travel advice 

Should you cancel a fully paid cruise prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.

Scenic Guests getting travel advice 

Due to the other benefits those travelling in groups received, we are unable to offer Scenic Status Points on this occasion.

Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 

Emerald EXPLORER  Membership 

Using your Scenic Club membership with Emerald Cruises loyalty programs.

No. If you travel with Emerald Cruises, you cannot have that cruise or tour count towards your Scenic Club tier status. This is because the products of Scenic and Emerald Cruises are not the same.

Emerald Sakara cruising at night on the Amalfi Coast

Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic cruise or land journey count towards your Emerald Cruises tier status. If you choose to do this, all your Scenic Status Points will be transferred and this is not reversible.

Emerald Sakara cruising at night on the Amalfi Coast
Emerald Sakara cruising at night on the Amalfi Coast
Emerald Sakara cruising at night on the Amalfi Coast

Update Details & Unsubscribing 

Managing the details of your Scenic Club membership.

Please call our Reservations Team on +44 161 234 2848 and they will be able to update your details for you.

Scenic’s Member help desk operator

To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing lists, call our our Reservations Team on +44 161 234 2848.

Scenic’s Member help desk operator

Please call our Reservations Team on +44 161 234 2848. Please note that as a member of Scenic Club that there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers and service for our guests.

Scenic’s Member help desk operator
Scenic’s Member help desk operator
Scenic’s Member help desk operator
Scenic’s Member help desk operator

Stay up to date and be inspired

Yes, please keep me updated with the latest special offers, travel inspiration, product updates and event invites.

*First Name
*Last Name
*Email Address
Thanks for signing up! We're thrilled to have you on board.
There was an error processing your request. Please try again later

DATA PROTECTION NOTICE

By clicking 'SIGN UP' you consent to us sending you marketing communications featuring the latest news and offers from Scenic Cruises International GmbH. You can unsubscribe with ease at any point. You also confirm that you have read and understood our Privacy Policy and consent to our use of your information.

*Required fields

Scenic logo

Follow Us

  • Scenic Cruises
  • Scenic
  • Scenic Luxury
  • Scenic Luxury Cruises

Company Information

  • About Us
  • Careers
  • Charters
  • Loyalty Club
  • Terms & Conditions
  • Privacy Policy
  • Cookies Policy
  • Modern Slavery Act
  • Impressum
  • Datenschutzerklärung

Help & Support

  • FAQ
  • Health & Safety
  • Travel Alerts
  • Travel Advice
  • Contact Us
  • Travel Agent Hub
  • Manage Booking

Inspire Me

  • Brochures
  • Sign Up to Mailing List
  • Blogs

Find a cruise

  • Search
The holidays on this website are operated by Scenic Cruises International GmbH, Wallbrunnstr. 24 79539, Lörrach, Germany