21 January 2021
Scenic Group Travel Policy and Advisory Update: COVID-19
On behalf of the Scenic Group team, we hope that you and your families are all well.
Whilst there has been encouraging progress made with several countries starting to implement a COVID-19 vaccination program, the timeframes for the roll-out varies significantly for each region that Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours) operates in. The safety of our guests and crew remains our first priority and we are closely monitoring this constantly evolving situation.
Our flexible booking and cancellation policy for guests with a River Cruise, Ocean Cruise and/or international Land Tour booking, departing from 1 June 2021, is as follows:
All guests with a booking scheduled to depart from 1 June 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 30 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.
On behalf of the Scenic Group team, we are here to support you to plan and re-book your journey using the future travel credit vouchers. We all look forward to welcoming your clients soon.